LA CUMBRE ANIMAL HOSPITAL MISSION STATEMENT: Our purpose is to provide the highest level of medical care and compassion for our patients and our clients. We provide this through our focus on the whole patient as an individual encouraging preventative care, our extensive commitment to continuing education, our professionalism & integrity. We provide an environment that promotes healthy living, happiness, and excellence among our team members. We help to enhance our community and the environment whenever possible.

OVERVIEW: The veterinary technician/veterinary assistant is the primary support to doctors and patients. The technician/assistant must be able to pay attention to detail, respond quickly and calmly to crises, and maintain very high standards of patient care. In addition, the technician/assistant must be able to communicate well with clients, doctors, and other staff members showing care and concern for their pets. The technician/assistant must be able to handle pets in situations that are less than ideal. The technician/assistant has some administrative responsibilities (inventory control, record maintenance, computer entry). The technician/assistant must enjoy working with animals and people.

SUMMARY: Responsibilities for technicians/assistants include: Assist the veterinarians, animal restraint, maintain patient, client, and hospital records, perform routine laboratory procedures, perform surgical preparation, provide surgical assistance, take and process radiographs, perform dental prophies, induce and monitor anesthesia, place intravenous catheters, maintain IV fluids administration, obtain and record vital statistics, educate clients, assist customer service representatives, and perform light kennel duties. Performs the following duties personally and coordinates with team members to ensure successful completion of assigned tasks.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

  • Pay attention to detail and be accurate!!
  • Perform opening procedures
  • Provide primary technical support to veterinarians
  • Restrain patients
  • Perform physical exams according to written and verbal instruction
  • Perform catheterizations
  • Provide physical therapy
  • Give injections in accordance with doctors’ orders
  • Perform routine laboratory analysis including hematology, serology, blood chemistry, urinalysis, fecal analysis, skin scraping, cytology
  • Administer and monitor anesthesia in accordance with state regulations and doctor’s orders
  • Perform routine dental cleanings in accordance with state regulations and doctor’s orders and record results on dental charts
  • Enter all services performed in computer and on medical record
  • Maintain anesthesia, radiology, surgery, and controlled substance logs
  • Monitor critical patients
  • Keep surgery, treatment, lab, and exam areas clean including instruments used
  • Prepare outside lab tests
  • Notify the doctor of inside lab test results and record on the chart
  • Clean and sterilize instruments
  • Monitor and support visiting clients
  • Perform routine bathing including nail trims and anal gland expression
  • Assist in surgery
  • Take EKG tracings
  • Take blood pressure readings
  • Administer oral drugs, colonic irrigation, wound dressing, and fluid therapy
  • Prepare cultures for bacteriological examination
  • Perform emergency procedures including control bleeding, administer parenteral fluids and pharmacological agents under veterinary supervision, resuscitate with oxygen, establish open airway by intubation, perform external cardiac massage, apply temporary bandages or splints, provide external supportive treatment of wounds, burns, and heat prostration
  • Take, develop and record radiographs
  • Maintain medical and other equipment per manufacturer instructions and as outlined in the LCAH Maintenance Log
  • Monitor compliance with Drug Enforcement Agency (DEA)
  • Take and maintain a physical inventory of supplies
  • Maintain drug inventory using computer function
  • Return expired drugs
  • Greet clients and patients in a friendly, professional manner
  • Assist clients
  • Admit patients and obtain initial medical history
  • Maintain pharmacy records
  • Provide client education regarding nutrition, parasite control,
  • Vaccination protocols, sterilizations, use of OTC products, and so forth
  • Counsel clients regarding home care, medication administration, pre/postoperative care, blood test preparation, and so forth
  • Notify doctors of patient arrival
  • Discharge patients with appropriate instructions
  • Have knowledge of basic pharmaceuticals and understand their use
  • Fill/refill prescriptions and prepare medications as prescribed by the veterinarian
  • Dispense medications, pet food, and supplies with appropriate instructions
  • Handle emergency situations
  • Follow all Standard Operating Procedures (SOP) and policies
  • Promote products/services as needed for optimum pet health
  • Perform daily light cleaning as needed of the lobby, restrooms, and computer equipment
  • Prepare lab and other reports for medical record
  • Remain calm in emergencies or with upset clients
  • Feed, water, and clean hospitalized cases as needed
  • Clean indoor and outdoor kennels, cages, and runs as needed
  • Feed prescribed foods to boarding/hospitalized pets
  • Launder pet bedding and surgical gowns, towels, etc.
  • Perform miscellaneous research at doctors’ or practice manager’s requests
  • Keep treatment room workflow moving smoothly
  • Follow established safety procedures and protocols in accordance with CAL-OSHA and hospital standards
  • Understand and be able to use the SDS notebooks
  • Understand and be able to use the Illness and Injury Prevention Plan

This job description in no way states or implies that these are the only duties to be performed by this employee. He or she will be required to follow any other instructions and to perform any other duties requested by his or her supervisor.

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and EXPERIENCE: B.A. or B.S. Degree from a four-year college or university in animal sciences, biology, chemistry, biochemistry, microbiology, or zoology is highly preferred; and over three years up to and including five years of related experience and/or training within a fast-paced environment; or equivalent combination of education and experience. Experience providing exemplary customer service is required. Prior experience in an Animal Hospital is strongly preferred.

LANGUAGE SKILLS EXPERIENCE: Ability to read, analyze, and interpret professional journals and technical procedures. Ability to write reports. Ability to effectively present information and respond to questions from managers and clients, and effectively present information in one-on-one and small group situations to clients and other employees of the organization. Strong verbal and written skills. Must write legibly.

MATHEMATICAL SKILLS EXPERIENCE: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

REASONING ABILITY: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

COMPUTER SKILLS: To perform this job successfully, an individual should have basic knowledge of: Microsoft Office Suite: Outlook Communication Management software [or Gmail], Word, and Excel. Experience with Internet usage, PC and/or MAC, and Windows.

CERTIFICATIONS, LICENSES, and REGISTRATIONS

  • Valid State Driver’s License.
  • Registered or Certified Veterinary Technicians [RVT, CVT] – current license and ability to maintain registration or certification.

OTHER SKILLS AND ABILITIES

  • Have high compassion and caring for animals
  • Have a high level of compassion and caring for people
  • Ability to handle cats and dogs including those who are fearful, threatening, in pain, or ill.
  • Ability to recognize potential danger and know how to protect self and animal
  • Ability to recognize deviations from normal behavior in hospitalized and boarded pets (changes in behavior, eating, drinking, defecating, recovery from surgery)
  • Consistency and accuracy in identifying pets, some of whom look identical (black cats, Golden Retrievers, Yellow Labrador Retrievers, etc.)
  • Have a high degree of accuracy in reading, following instructions, and detail orientation
  • Have a high degree of common sense in monitoring hospitalized and boarding pets
  • Knowledge of different disinfectants and the appropriate use of each (or the ability to learn this)
  • Breed recognition [dogs and cats] (or the ability to learn this)
  • Ability to meet and interact well with clients (for food carryout and pet assistance)
  • Excellent interpersonal skills with clients and team members
  • Knowledge of animal restraint techniques (or ability to learn this)
  • Have outstanding listening abilities
  • Ability to understand and comply with CAL-OSHA safety standards
  • Have knowledge of and apply proper telephone etiquette
  • Be familiar with canine and feline vaccination protocols (or ability to learn this)
  • Be familiar with medical and pharmaceutical terminology (or ability to learn this)
  • Be familiar with internal/external parasites (or ability to learn this)
  • Have the following technical skills: injections, venipuncture, anesthetic induction/monitoring/ recovery, lab tests, pre-surgical preparation/surgical assistance, medication calculation/administration, dental prophylaxis/charting, radiographs (positioning/exposing/developing)
  • Ability to work independently with minimal or, in some cases, no supervision

OTHER REQUIREMENTS:

  • Honor confidentiality
  • Honor hospital and professional ethics
  • Exceptional attendance
  • Have impeccable recommendations from previous employers regarding honesty,
  • trustworthiness and attendance
  • Available and willing to work extended hours as needed
  • Have a clean and neat appearance commensurate with the professional nature of our business
  • Continuing Education:
  • Attend in-house staff training as scheduled
  • Attend selected offsite training as scheduled or as required by the State of California
  • Should you avail yourself of the discounted Personal Pet Treatment Program - Be willing to feed personal pets the same pet foods fed and recommended by La Cumbre Animal Hospital
  • Be willing to provide the same level of care for personal pets as LCAH recommends for clients’ pets including using products/medications recommended by LCAH
  • Be drug and alcohol-free
  • Willingness to follow the hospital dress code including wearing a hospital approved uniform
  • Be willing to accept medical attention in event of injury

We are a busy, fast-paced Animal Hospital in beautiful Santa Barbara, California, and are happy to serve our community by taking care of our client's pets and participating in community events. We have a team of about 25 employees, and we are a tight-knit, HARD WORKING team. Our practice is owned by our 2 primary Veterinarians, who have been practicing for many years, and continue to lead us to success. We offer a rich benefits package for all of our full-time employees (incl. medical care, PTO, etc.), team events like our annual sunset cruise, educational opportunities, and more!

Come join our happy team!